Returns & Refunds

Our Promise

We pick everything ourselves and we stand behind what we sell. If something shows up broken or we made a mistake with your order, we will sort it out. No runaround, no fine print. This applies to both new and used items unless noted below.

A note on our new items: because we source from liquidation, some new items may have outer packaging that is slightly worn, dirty, or has a previously opened box seal. This is how liquidation works. When we label something as new, we mean the product itself is new and unused. We check every item before listing it, and if there is an inner seal, it will be intact.

What Can Be Returned

We accept returns when an item is broken, damaged, or we sent you the wrong thing. We do not accept returns because you changed your mind. Some items cannot be returned at all due to hygiene reasons: earbuds, headphones, clothing, costumes, and anything you wear. This applies to both new and used items.

How to Report an Issue

Send us a photo of the problem within 3 days of receiving your order. Email it to info@goodsensegoods.ca with your name and order details. Once you report it, we will handle the rest. We will either meet you at the next scheduled community centre pickup or arrange a time to come to you.

Pickup Orders

Please check your items before you leave the community centre. If something is not right, tell us on the spot and you do not have to take it home. Once you leave with your item, returns are not accepted. The one exception is electronics. If you get home and something does not turn on or work as expected, email us a photo within 3 days and we will make it right at the next pickup event.

Delivery Orders

Our crew takes care with every delivery. When we drop off your order, we photograph it at your door and email you the photo right away. Once it is delivered in good condition, we are not responsible for theft or loss after that point. If you open the package and something is broken, email us within 3 days with photos. We will come collect it and bring you a replacement. If we do not have the same item anymore, we will give you store credit.

Wrong Item Sent

If we packed the wrong item, that is on us. We will swap it at no extra cost. If your original item is no longer available, we will refund you in full.

Replacements and Store Credit

When the same item is still in stock, we replace it. When it is not, we issue store credit for the full value of your purchase. Store credit never expires and can be used on any future order at GoodSenseGoods.ca.

Used Items

Used items are sold as-is and priced to reflect that. The same rules apply: broken on delivery or wrong item sent qualifies for a return. Wearable items cannot be returned. If you are picking up a used item, give it a good look before you walk away.