Returns & Refunds

Our Promise

We pick everything ourselves and we stand behind what we sell. If something shows up broken or we made a mistake with your order, we will sort it out. No runaround, no fine print. This applies to both new and used items unless noted below.

A note on our new items: because we source from liquidation, some new items may have outer packaging that is slightly worn, dirty, or has a previously opened box seal. This is how liquidation works. When we label something as new, we mean the product itself is new and unused. We check every item before listing it, and if there is an inner seal, it will be intact.

What Can Be Returned

We accept returns when an item is broken, damaged, or we sent you the wrong thing. We do not accept returns because you changed your mind. Some items cannot be returned at all due to hygiene reasons: earbuds, headphones, clothing, costumes, and anything you wear. This applies to both new and used items.

How to Report an Issue

Send us a photo of the problem within 3 days of receiving your order. Email it to info@goodsensegoods.ca with your name and order details. Once you report it, we will handle the rest. We will either meet you at the next scheduled community centre pickup or arrange a time to come to you.

Pickup Orders

Please check your items before you leave the pickup location. If something is not right, tell us on the spot and you do not have to take it home. Once you leave with your item, returns are not accepted. The one exception is electronics. If you get home and something does not turn on or work as expected, email us a photo within 3 days and we will make it right at the next pickup event.

Delivery Orders

Our crew takes care with every delivery. When we drop off your order, we photograph it at your door and email you the photo right away. Once it is delivered in good condition, we are not responsible for theft or loss after that point. If you open the package and something is broken, email us within 3 days with photos so we can work out what happened. If the damage was caused by our crew during the delivery, that is a fulfillment failure and we will issue a full refund to your original payment method once the item is collected. If the item has a product defect unrelated to the delivery, we will treat it as a standard broken item claim and issue store credit.

Wrong Item Sent

If we packed the wrong item, that is on us and we will make it right at no cost to you. If the correct item is still in stock, we will arrange a swap and schedule a time to meet at your location or at an agreed drop-off point to make the exchange. If the correct item is no longer available, we will issue a full refund to your original payment method. The refund is processed after the wrong item is returned to us and we will arrange either a pickup from your location or a drop-off at an agreed point. This is the only situation where we issue a refund back to your original payment method.

Replacements and Store Credit

When an item arrives broken or has a defect, store credit is our standard resolution. We issue it for the full value of the item. You can redeem your store credit at checkout when you are logged into your account, and it never expires. If the same item is still in stock and you would prefer a replacement instead, just let us know and we will arrange that.

Used Items

Used items are sold as-is and priced to reflect that. The same rules apply: broken on delivery or wrong item sent qualifies for a return. Wearable items cannot be returned. If you are picking up a used item, give it a good look before you walk away.